Terms & Conditions

Our Terms and Conditions

Nothing contained within these terms and conditions affect your statutory rights as a consumer.

 

Payment and Pricing

For orders via our website, we accept payment by Paypal.

 

All card transactions are carried out on our behalf using PayPal. When you select the option to pay by card, you will be redirected to PayPal’s secure website before you enter any card details. We treat security with the utmost of importance.

 

Customer Service

Emily May Interiors can be contacted during normal working hours (9:00am—5:00pm Monday to Friday).

 

Cancelling and Returning an order

Please see our Return and Refund Policy page.
 

Products Received Damaged

 

If you receive an item that appears to be damaged, please sign for the items clearly noting that it is damaged and contact us immediately. We request that damages be notified to us within 24 hours of receipt.

 

Cancellation Rights

 

You have a right to cancel your order under the Consumer Contract Regulations 2013. If you wish to cancel please tell us in writing or by email to emily@emilymayinteriors.co.uk within 14 days from the day after the date on which the products are delivered. You must return the products to us in accordance with these Terms of Sale within 14 days of the cancellation. The cost of returning products to us shall be borne by you. You may wish to obtain a proof of dispatch as the products remain your responsibility until we receive them. Upon receipt of products we will refund the products and any delivery charge within 14 days.

 

Stock

All goods remain the property of Emily May Interiors until payment is made in full.

 

Please note that all products and descriptions are accurate at the time of publishing, however there may be the very rare occasions where items are out of stock. In this case, we reserve the right to replace items with those of similar or higher value if for any reason any product is unavailable at the delivery time required.