Return and Refund Policy


Returns to store

You can return unused products to Emily May Interiors for an exchange or refund within 28 days after receipt of the goods. Please ensure that you take your packing slip with you as proof of purchase or the shop will not exchange or refund the goods.


Returns by post

You may return unused products by post within 14 days of receipt. The cost of returning products to us shall be borne by you. The products are your responsibility until they reach our warehouse. Please ensure that the products are suitably packaged to prevent damage in transit. Products that have been used cannot be returned unless a warranty claim will be entered into.


Goods returned that are missing parts (handbooks, physical components) shall have the cost of replacing the missing elements deducted from any refund.


If products are returned by post, you should obtain proof of postage from the postal service you use. We recommend that you use a postal service that insures you for the value of the products you are returning. We will refund the full price you paid for the products, as well as any delivery charge, using the same method you used to pay for them.  Any return cost, unless faulty or damaged, will be borne by you.